Why can't a team member see a document I uploaded?
Documents are visible to all workspace members by default. If a document has restricted access, check Settings → Documents → [document name] → Access Controls. On the Business plan and above, you can limit visibility to specific roles or users, so make sure the member's role has permission to view that document.
How to check access
- 1
Confirm the person is a member of your workspace (Settings → Team).
- 2
Open Settings → Documents → [document name] → Access Controls.
- 3
If the document is restricted, check that the member's role, or the member themselves, has permission to view it.
- 4
Ask the member to try their question again. Access rules are enforced at query time, so people can't get answers from documents they aren't allowed to see.
Good to know
- Document access controls are part of the Team Admin Panel on the Business and Enterprise plans.
- SharePoint and Google Drive files do not follow those services' permissions automatically. An admin configures the connections and who can access which documents. Access rules are enforced at query time.
See also: Access controls on the security page · Compare plans